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Troubleshooting

Printing Will Not Start

Power Cannot Be Turned On

Paper Will Not Feed Even When the Power Is On

Paper Is Not Fed or Delivered Normally

Paper Jam

Removing Paper Jammed in the Paper Tray

Removing Paper Jammed in the Bypass Tray

Removing Paper Jammed under the Top Cover

Removing Paper Jammed around the Guide Board

Removing Paper Jammed in the Duplex Unit (optional)

Removing Paper Jammed in the Output Tray

Print Results Are Not Satisfactory

Printing Is Uneven, Too Heavy, or Too Light

Dirty or Blotted Prints

Print Results Do Not Match the Displayed Image

Characters and Colors Do Not Match the Displayed Image

Positions Do Not Match the Displayed Image

Printer Status Monitor Does Not Open

Printer Status Monitor Errors

No Response from Printer

No Paper/Tray Not Detected (Bypass Tray)

No Paper/Tray Not Detected (Paper Tray)

Paper Size Mismatch (Bypass Tray)

Paper Size Mismatch (Paper Tray)

Cover Open

Duplex Unit Not Detected

Print Cartridge(s) Not Detected

Paper in Bypass Tray

Cartridge End

Ink End

Out of Printable Temperature Range

Printer Error

Adjusting the Printer

Error Indicator Summary